A Message From Confucius to Business Leaders

In today's hyper-speed world, reflection is a lost art.

One of the most admirable and arguably underrated qualities of leadership is the capacity for reflection. Confucius called it the most noble way to learn wisdom. But when we talk about what makes someone a successful leader, we typically describe attributes like the ability to innovate, make strategic decisions or manage uncertainty. We rarely mention […]

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These 3 Elements are Crucial to the Future of Electric Cars

The convergence of energy and mobility must be strategic, intentional and guided if cities and citizens are to receive the maximum benefits.

As urbanization increases – an additional 2.5 billion people will live in cities by 2050 – cities and suburbs will undergo significant transformations to create sustainable living conditions for their residents. Energy and mobility are the twin pillars of these transformations, and both will require radical adaptation to meet the demographic and economic growth without […]

Corporate Venturing: A Great Way to Innovate and Learn

Amanda Setili explains how UPS uses 'corporate venturing' to innovate and learn.

This excerpt of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets by strategy consultant Amanda Setili explains how UPS uses “corporate venturing” to innovate and learn.  Even small and mid-size companies can employ this technique to tap into the skillsets, technologies and ideas of startup companies seeking investment funds. Corporate venturing […]

How and Where Diversity Drives Financial Performance

A survey of 1,700 companies discovers a relationship between diversity and innovation.

Diversity is both an issue of fairness and, some say, a driver of innovation and performance. To assess the latter claim, we undertook a large, cross-country study into the relationship between multiple aspects of managerial diversity, the presence of enabling conditions such as leadership support for diversity and innovation outcomes. We surveyed more than 1,700 […]

Love Is in the Air

Santa has his sleigh and reindeer. Cupid relies on UPS’s Air Cargo Team. Here’s how UPS flexes its smart, global ‘lovegistics’ network to rise to the annual challenge.

Every child knows the North Pole is the geographic epicenter of Christmas – home to Santa Claus and his fabled workshop. So, here’s a quick quiz for adults: What’s the geographic epicenter of Valentine’s Day? If fresh-cut flowers are what you’re planning to give to your beloved this Feb. 14, the answer is Latin America. […]

IoT-Driven Manufacturing Trends to Look for in 2018

We are in as transformative a phase right now as when electricity was invented – people will wonder how we ever lived without IoT solutions.

With Internet-of-Things (IoT) technology spending expected to reach $772.5 billion this year – 15 percent higher than 2017 – the world’s top manufacturers are shifting into exhilarating overdrive down the path to AI-driven and IoT-enabled automation. So where will 2018 take us on this journey? First and foremost, the year ahead will see manufacturers rapidly connecting the […]

Business Within the Automated Commercial Environment

The ACE platform creates advantages and challenges for companies of all sizes – let's review.

After U.S. Customs and Border Protection’s (CBP) new platform ACE (Automated Commercial Environment) becomes fully operational, it will process many important transactions taking place after entry release and entry summary. CBP intended for the new capabilities to be implemented in full by January of 2017. While some of these transactions have already been partially deployed, the […]

7 Things Every Company Should Know about AI and Sustainable Business

From human rights to environmental issues, we have much to lose if AI does not evolve in ways that support the public good.

Artificial intelligence (AI) is advancing rapidly, thanks to ever-more-powerful computing, massive growth in the availability of digital data and increasingly sophisticated algorithms. The world’s largest technology firms are investing billions to develop their AI capabilities, and companies across industries, from travel to real estate to fashion, are racing to bring AI-enabled services to market. AI […]

The 2018 Healthcare Trend? It’s Personal

From precision medicine to 3D printing, we're moving to a truly patient-centric healthcare system.

Australia 2030: Prosperity Through Innovation, the plan released last week by Innovation and Science Australia on behalf of our government, proposes ambitious National Missions, including seizing “the opportunity to integrate genomics and precision medicine into our healthcare system to ensure that Australia continues to be one of the healthiest countries on Earth.” In my view, […]

Don’t Curb Your Enthusiasm

Curbsides – yes, curbs – have the power to transform cities.

Nobody ever said, Curbsides are cool. Perhaps that’s why we so often overlook curbs – one of a city’s most valuable assets. Everyone wants to work on expanding small business districts, improving health and education outcomes and leveraging data and technology to transform cities (because that’s all the rage these days). But curbs? Curbs don’t […]

Faster, Smarter, Greener

An in-depth look at the future of the car and urban mobility.

Changing consumer behaviors are driving new economies and possibilities in a world of hyper-connectivity. But what lessons can cities, technologists and entrepreneurs take from this shift? This excerpt from  Faster, Smarter, Greener: The Future of the Car and Urban Mobility (MIT Press), explores the factors altering the trajectory of mobility in developed economies, as well […]

Cyber Resiliency in 2018

Here are five areas where we can transform critical IT infrastructure.

During the last year, frequent cyberattacks, data breaches and other IT disruptions have garnered significant media attention and raised a new level of awareness among business leaders, IT professionals and the general public. While that heightened awareness is a positive development, the mandate to secure and protect data is a growing business concern. Therefore, it […]

Returns: The Latest Battleground in Retail

Retail giants invest in solving the problem of returns.

The latest holiday shopping season posted strong results for retailers. According to MasterCard, sales between Nov. 1 and Christmas increased nearly 5 percent – the largest year-over-year gain since 2011. What’s more, e-commerce growth jumped 18 percent compared to the year before, with Cyber Weekend alone racking up a record-breaking $6.6 billion in sales, according […]

Why the Best Mentors Think Like Michelangelo

Thoughtful sculptors use the tools of patient listening and generous affirmation to help draw forth the dream.

Michelangelo approached the craft of sculpting with the conviction that a piece of art already existed within the stone, and his job was only to release it. We think the best mentors approach their art in the same way. Social psychology teaches us that in the best romantic relationships partners sculpt one another by bringing […]

Disrupting the Electricity Industry

By changing the way we think about and create energy, we can make our communities greener and more self-sufficient.

It’s no secret that going green is challenging. Governments, businesses and individuals must consider several factors when making the shift to alternative energy, including availability, cost and storage. In the case of electric energy, rising demand means we have to start rethinking the way electricity is produced, transported and consumed. Here’s how: First, we should […]

Time to Flex the Muscles of the Global Economy

Empowering women to participate equally in the global economy could add $28 trillion in GDP growth by 2025.

For the last 30 years, trade has been one of the stabilizing pillars of the global community – creating jobs, supporting the development and spreading of technology and ideas, raising productivity, expanding consumer choice and enabling cross-border communications channels and supply chains. In material terms, our global economy has never been more prosperous. Yet open trade […]

We Need a New Era of Data Responsibility

Working together, we can build trust in the digital economy and truly unleash its potential.

Every minute of every day, every action, reaction, decision, event and process is being expressed as data – data that is collectable and yielding knowledge. For consumers, it’s made daily tasks simpler and easier. From knowing what movie you want to watch to the app providing real-time weather and traffic patterns along your commute, data […]

Why 2018 Must Be the Year for Women to Thrive

As leaders from around the world meet in Davos, ending discrimination and abuse against women should be at the top of the agenda.

The need for greater respect and opportunities for women is becoming an ever more prominent feature of the public conversation. Longstanding advocates for women’s empowerment are feeling energized, while countless others – women and men alike – are being persuaded of the urgency of this task. This year at the World Economic Forum the challenge of female […]

Globalization Got Stuck in the 20th Century

Global trade needs a major reboot. Here are four areas where we can start.

Despite the best efforts of the global policymakers, we are eight years removed from the global financial crisis and still haven’t enjoyed the broad-based rebound we need to create a world that is safe and more prosperous. Yes, the stimulus provided by the central banks helped stabilize the Western economies, but where’s the catalyst that […]

The Urgency of Shaping the Fourth Industrial Revolution

Let’s act together – now – to make aspirational visions of the future real for as many people as possible around the world.

Editor’s Note: Business leaders, heads of state and influential thinkers will gather in Davos, Switzerland, Jan. 23- Jan. 26 for the World Economic Forum’s annual meeting. Attendees, including UPS Chairman and CEO David Abney and other UPS senior leaders, will address this year’s theme: Creating a Shared Future in a Fractured World. Stay tuned all […]

What Caught Our Eye at CES 2018

These were the standouts at this year’s largest technology event.

It’s hard to walk away from CES 2018 and not feel excited (and a little dazed) about the possibilities the next generation of technology will bring. The technology on the showroom floors was designed to dazzle, and it didn’t disappoint. From new ideas that solve real-world problems to evolving new technologies, the show is always […]

Just What The Software Ordered

This AI could help Finnish doctors spot cancer.

In 2014, three young men from far-flung parts of the world teamed up in Finland with an audacious plan that could soon help doctors save more lives, not to mention money, and chart a new course for healthcare. Oguzhan Gencoglu, who hails from Turkey, is an AI and machine-learning whiz now working on his Ph.D. […]

5 Ways Work Can Help You Beat the January Blues

During this stressful time of the year, bosses can take these 5 steps to improve an employee's mental health.

The January blues have set in, and it’s peak month for divorce lawyers and job searching. A new job isn’t necessarily the answer, though. Work, complain though we do, is not all bad. Work can be very good for us – it can provide much-needed direction and a sense of purpose in otherwise difficult times. […]

Leveraging Mobile Tech to Empower Women

In emerging economies, financial independence can give women greater control over their lives.

For a growing number of women worldwide, particularly those in underserved communities, the road to economic empowerment starts with a mobile device. Women who have traditionally faced barriers to entrepreneurial success are discovering how they can use powerful handheld devices and an internet connection to gain access to the business skills, technology, markets, networks or […]

How Businesses Can Win At Leapfrog

The Fourth Industrial Revolution is creating new leapfrogging opportunities. But not all are created equal.

Rapidly emerging technologies — such as the Internet of Things, artificial intelligence, wearables, robotics and additive manufacturing — are spurring the development of new production techniques and business models that will profoundly disrupt most manufacturing and global supply chains. For example, some low-cost manufacturing export economies may be at risk, as technology may soon make […]

Pandemics: They’re Everyone’s Business

Every industry has a stake in contributing to strong and resilient health systems.

The cover of the May 16, 2017, issue of TIME magazine featured a picture of one the scariest threats to the world. It was neither a picture of a mushroom cloud of an atomic bomb nor the face of an infamously ruthless dictator. Rather, it was a picture of something rather invisible to the unaided […]

Creating a Culture of Data

Real success in using artificial intelligence only comes after establishing a data-centered culture.

Using and exploiting artificial intelligence is a goal for many enterprises around the world. Of course, before you can begin working with the cognitive technology, a number of steps must be taken. For starters, AI requires machine learning, and machine learning requires analytics. And to work with analytics effectively, you need simple, elegant data or […]

The Brewing Environmental Problem of Retail Returns

With the growth of e-commerce, we must get smarter about reverse logistics.

Today’s consumers have been trained to expect enjoyable, efficient and personalized shopping experiences – all at a bargain price. But this no longer just applies to the front-end purchasing experience. Now consumers expect to be delighted even when returning goods to retailers. Because of standards set by  customer-centric companies, more and more retailers are offering flexible […]

The Final Delivery

How the World Food Program provides life-saving food assistance and a pathway to self-sufficiency.

When Jeremias Ngwenya opened his eyes one morning last March in Mozambique, he remembers exactly how he felt. He rested upon a soft, white mattress with a faded blue flower print, just underneath a teal-colored mosquito net. Small rays of sun burst through the uneven spaces in the walls of tethered reeds surrounding him. “When […]

What to Do When You’re Feeling Distracted at Work

We all struggle with focus. But these 8 steps can help you get back on track.

Sometimes there’s so much going on in your life and the broader world that you can’t focus. How can you get back to feeling productive? Feeling distracted and unproductive is something most people struggle with, says Susan David, founder of the Harvard/McLean Institute of Coaching. Especially because most of us are constantly bombarded by news […]