A World of Opportunity for the Automotive Aftermarket

The world is open for business, and now is the time to cross borders and find new opportunities for success. So, what are you waiting for?

In this increasingly connected world, doing business across borders isn’t as complex as it once was. Purchasing something from another continent is almost as easy as walking to the neighborhood market – though deliveries may take longer. That’s changing business. The recently released Global Pulse of the Online Shopper found most consumers in Canada, Brazil […]

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The Biggest Obstacles to Innovation in Large Companies

Is your company hitting a roadblock on the path to innovation? Here's how to overcome five major obstacles that could be holding you back.

The word “innovation” is often treated as a magical incantation that, once spoken, renders companies more inventive, creative and entrepreneurial. But in today’s world there are many cultural, strategic, political and budget issues that must be confronted if leaders want to ensure that their organizations are hospitable to new ideas. In a survey fielded earlier […]

Reinventing for Customer Centricity

Businesses must evolve to solve customer challenges.

One competitive factor that is defining our popular products and services today is personalization. Across all elegantly designed consumer device, AI and cloud-based apps fill our screens with top picks across channels based on our preferences. Customer centricity is winning the day. Discriminant analysis of the largest ever IBM Global C-suite study reveals that one factor, more […]

Understanding Sustainability and E-Commerce Packaging

Quantifying the true cost of damage and impact can lead to truly sustainable outcomes.

A few years ago, on my way to the office, I was listening to a radio story about the quarterly earnings of a major U.S. retailer. In the story, losses from damaged goods were lumped in the same financial earnings/loss bucket as retail shrinkage and theft. This type of financial reporting is not surprising, as […]

The Business of Creating Meaningful Work

Motivated employees can accomplish a lot. How to get there: Make your business values something people are willing to work for.

There are a lot of challenges facing CEOs and leadership teams today. There’s the fact that a minority of millennials believe in capitalism; there’s the pressure to innovate to compete with low-cost disrupters; pressure to improve environmental and social practices; pressure to improve stagnant productivity; pressure from regulatory upheaval. And on and on. A multiplicity of threats […]

Blockchain Will Make Carbon Visible for Everybody

While carbon reporting remains a significant hurdle for organizations, one nascent technology offers a possible solution.

To understand, and report on, an organization’s carbon footprint is a complex undertaking — to say the least. First, you must determine what drives your carbon footprint. For most multi-site organizations, these influences are vast, including both direct impacts from company-owned facilities and indirect impacts from suppliers and distributors. Then you must run a scenario […]

How the Final Mile Will Define Your Brand

Delivery wherever and whenever is virtually upon us. Don't let your business get left behind.

For years, consumers were loyal. They picked a brand, a store and a variety and stuck with it. Times have changed. Loyalty no longer exists in the way that it did for our parents. As consumers, we are less tolerant and less patient. The world around us has become immediate, and consumers will jump for […]

Back to the Future: Flying Cars Are Becoming a Reality

Flying taxis, supersonic flight and Hyperloop, among other innovations, have the transportation world buzzing.

In 2011, Peter Thiel confronted his Silicon Valley peers with this observation: “We were promised flying cars, but instead we got 140-character tweets.” Thiel wanted to know when the long-awaited innovations of the future were going to see the light of day. It seems that the future has made its comeback this past year. All […]

3 Reasons Marketing Disruption Will Work for Your Brand

Big data, machine learning and cloud computing are disrupting decades-old marketing practices.

Technology is changing everything – from manufacturing and construction to design and engineering – and it’s changing everything at what feels like a rapidly increasing pace. If you’re a professional in one of those industries, you know this all too well. From the tools to design, build and make things to the demands of customers, today’s […]

What Mister Rogers Teaches Us About Moral Leadership

Moral leadership begins when one person exhibits one or more virtues at an unconventional level. This gives rise to idealized influence.

The documentary about Mister (Fred) Rogers, Won’t You Be My Neighbor?, surpassed the $20 million mark at the box office in recent days. Documentaries rarely make it to the big screen and do not tend to do well at the box office, so there have been many articles speculating why it is doing so well. I think […]

Electric Vehicles Are Changing the World, and They’re Just Getting Started

The electrification of transportation is one of the big stories of 2018 – and beyond.

Global interest in climate change – its effects on the environment and society more broadly – is at an all-time high. Countries around the world are increasingly acknowledging the shift that’s needed from a fossil fuel-driven economy to one that is sustainable, green and attempts to mitigate climate change. Transportation is one area where this […]

The Most Creative Teams Have a Specific Type of Cultural Diversity

Understanding the dynamics of cultural brokerage provides a critical advantage in realizing the creative potential of diverse teams.

Culturally diverse teams, research shows, can help deliver better outcomes in today’s organizations. This is largely a good thing: Diverse teams have the potential to be more creative because of the breadth of information, ideas and perspectives that members bring to the table. But these teams often suffer from conflicting norms and differing assumptions between […]

Looking at the Aging Workforce through a New Lens

When hiring managers mobilize older workers, it’s a win-win.

Many businesses are facing a critical shortage of experienced professionals, with industries such as accounting citing lack of skilled personnel as the No. 1 challenge for three quarters in a row. Much of the conversation is centered on the skills gap, high retirement rates for so-called boomers and the inability to find the skills employers […]

Before We Reinvent the Economy, We Must Reinvent Ourselves

A sustainable economy won’t mean much if we are still mired in unhappiness and alienation.

The bioeconomy – a sustainable economic system based on clean energy and natural products – aims to eliminate our dependence on finite fossil resources and enable equitable use of renewable biological resources and ecosystems. The bioeconomy will use frugal innovation to reinvent agricultural and industrial systems, so we can produce healthier food, drugs and other products for more people […]

Healthcare Begins Exploring Blockchain

Can technology help healthcare providers share data more securely and confidentially?

The sprawling U.S. healthcare industry has trouble managing patient information: Every doctor, medical office, hospital, pharmacy, therapist and insurance company needs different pieces of data to properly care for patients. These records are scattered all over computers – and some no doubt in filing cabinets, too. They’re not all kept up to date with current information, as […]

The Latin American Investment Opportunity

Now is the time to spark innovation and entrepreneurship across Latin America.

Discussing Latin America as a region always presents some tough challenges. For starters, Latin America is composed of several countries with different economic, political and cultural conditions. Moreover, information in most Latin American countries is not always easy to find and might even be tainted or incorrect. However, there is at least one characteristic that […]

A Path Forward for Artisans

E-commerce offers artisans an opportunity to capture international markets. But how can they become an even bigger part of global trade?

What comes to mind when you think of handmade goods? Perhaps you remember a trinket you bought during a trip to the beach, a piece of furniture made of indigenous materials or traditional art from a luxury store. These days, artisanal is its own category. The artisan economy has boosted trades like woodworking and weaving, […]

Setting a Course for Viable Sustainability

Pitting economic concerns against environmental challenges is hardly a zero-sum game.

Some 90 percent of the world’s goods are transported by sea. Ships also account for about 3 percent of global greenhouse gas (GHG) emissions. Furthermore, this GHG figure could grow by a minimum of 50 percent and perhaps as much as 250 percent by 2050 if no action is taken to curb emission levels. Projected […]

Making Data Work for Women

The private sector can leverage its influence and reach to highlight the unmet needs for women across supply chains.

As Melinda Gates put it in a speech at the 2016 Women Deliver conference: “We can’t close the gender gap without first closing the data gap.” Throughout history, women have often been uncounted and therefore invisible, and increasingly, the international community is taking notice. Organizations, including the Bill & Melinda Gates Foundation, the OECD, UN Women, Women Deliver and the World Bank, have […]

40 Books to Enjoy this Summer: The TED Reading List

Looking for your next great read? We've got a few (dozen) suggestions for you.

Whether your weeks ahead contain travel, vacations or just longer and lazier days than usual, our list of recommendations from TED speakers has books for all moods, activities and tastes. When you want to understand why we humans do what we do 1. Predictably Irrational: The Hidden Forces That Shape Our Decisions by Dan Ariely (TED Talk: Our […]

The Myth of the Intrapreneur

Innovation is a company-wide endeavor, supported from top to bottom by systems, structures and a culture that nurtures transformative ideas.

The Post-it note. Facebook’s “like” button. The Sony PlayStation. These products are all held up as legendary examples of the power of intrapreneurship – entrepreneurial creativity and innovation within large, established organizations. Since the term was coined in the 1980s, intrapreneurship has been sold to companies as a catchall solution for fostering innovation. It’s been promoted […]

Why Today’s Leaders Need to Know About the Power of Narratives

Crafting meaningful narratives that reshape the way we think, feel and act is the utmost strategic leadership challenge.

When Jack Ma, China’s iconic business leader and founder of the e-commerce giant Alibaba, spoke at the World Economic Forum’s Annual Meeting in 2017, the corridors were packed with ministers, business leaders and journalists eager to hear from him.  How would he evaluate the 2016 U.S. election results and President-elect Donald Trump, whom he had […]

7 Customer Service Lessons from the Best Uber Driver Ever

This Toronto Uber driver has maintained a 4.99 rating after driving nearly 5,000 passengers. When I climbed into his car, I found out why.

I’ve probably taken an Uber two or three times a day for the past couple years. And every time I idly check the driver’s rating and number of rides. I’ve found even pretty high marks usually mean good but not great service. 4.5? Get ready for loud GPS directions. 4.7? Messy trunk with no suitcase […]

4 Ways to Ensure You’re Always Learning

Making sure the learning environment in your business never goes stagnant.

Workplace learning isn’t a one-time event that you can launch and then move on to other things. Like most worthwhile initiatives, it requires ongoing care and maintenance if it’s going to provide lasting value. As U.S. Chamber of Commerce President and CEO Thomas J. Donohue said in his 2018 State of American Business address: “We need […]

Cancer as an Information Science Challenge

The first step in making cancer a manageable condition is translating biological information into usable data.

As a former trauma coordinator for Children’s Hospital of Pittsburgh, I know what it’s like to be on the front lines of patient care. It was perhaps most personal when my cousin was diagnosed with bone cancer. As a patient in the hospital in which I worked, I watched as doctors tried everything they knew […]

A.I. Comes of Age

How artificial intelligence will revolutionize customer engagement.

Siri, what’s the weather like in New York this week? Alexa, play playlist, jazz classics, in the living room. Just a few years ago, you would have wondered what on earth I was talking about with these two statements. However, now you’re likely very familiar with this type of conversation. Artificial intelligence (AI) has in […]

Real Progress in Real-World Conditions

How a culture of collaboration and volunteerism is driving a new – and more effective – approach to sustainability.

For nearly two years, UPS and the drone maker, Zipline, have collaborated on roughly 150 deliveries per day of life-saving blood to 21 transfusing facilities located in the western half of Rwanda. More recently, the campaign has expanded to deliver basic medications, vaccines and medical supplies to all 12 million people across Rwanda. To launch […]

3D-Printed Parts Put Through Their Paces

This company is finding new, fast ways to spot hidden flaws in 3D-printed parts – with technology seamlessly embedded in assembly lines.

The land that is now the state of Ohio spent millions of years beneath a sea teeming with prehistoric aquatic life, making it fertile ground for today’s fossil hunters. One particularly rich area is a limestone and shale hillock just outside Cincinnati called Trammel Fossil Park. Every day, amateur archaeologists equipped with hammers and buckets […]

Common Misconceptions About the Summer Supply Chain

Today’s supply chains are so complex that even the summer doesn’t offer a break from risk and uncertainty.

As we enter the summer months, professionals all over the globe start to prepare for one of the slowest times of year. Some people take extended, multi-week vacations or sabbaticals while others work shorter days or leave early on Fridays. This personal downshift might make it easy to assume that our supply chains are also […]