5 Ways Tech Supply Chains Can Survive Trade Policy Changes

Business as usual is no longer an option amid so much global uncertainty.

The technology industry has experienced breathtaking growth, outpacing overall economic progress during the past five years in the U.S. and globally, a trend expected to continue into the near future. These gains aren’t just because of higher performing electronic devices but also the dramatic reduction in the cost of manufacturing and distributing electronics through a […]

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Bringing Healthcare to the Home

Why the best treatment isn't always at the hospital.

Nobody likes going to the hospital, whether it’s because of the logistical challenges of getting there, the astronomical costs of procedures or the alarming risks of complications like antibiotic-resistant bacteria. But what if we could get the lifesaving care provided by hospitals in our own homes? Healthcare futurist Niels van Namen shows how advances in […]

3 Ways Business Can Fight Sex Trafficking

From setting clear policies to hiring survivors, the private sector can play a major role in combating a global crisis.

Sex buying doesn’t just happen late at night on street corners in the shady part of town – it also happens online, in the middle of the workday, using company equipment and resources. With this problem comes an opportunity, says attorney Nikki Clifton, because it means the business community is in a unique position to educate […]

5 IoT Applications Retailers Are Using Today

From RFID to the smart store, retailers are taking advantage of the Internet of Things.

At its most basic, the Internet of Things (IoT) is a network of connected physical objects embedded with sensors. IoT allows these devices to communicate, analyze and share data about the physical world around us via networks and cloud-based software platforms. In the case of retail, the “things” can include RFID inventory tracking chips, traditional in-store […]

E-Commerce Made Easy

A conversation on Ware2Go and other solutions to the most vexing small business problems.

Click here to listen to a conversation between small business expert, Steve Strauss, and Leo Schafer, CEO of PR Diamond Products. There’s good news for small businesses: The playing field is leveling. The e-commerce boom – no doubt, the biggest game changer in recent years – has opened a world of opportunity for businesses of all sizes. […]

How to Get Serious About Diversity and Inclusion in the Workplace

Here's a three-part plan for achieving real equality where it matters most.

Imagine a workplace where people of all colors and races are able to climb every rung of the corporate ladder – and where the lessons we learn about diversity at work actually transform the things we do, think and say outside the office. How do we get there? In this candid talk, inclusion advocate Janet Stovall […]

The Business Case for Being Nice

Simple Roast: A coffee success story.

In 2013, Matt Peirson was gifted with a very small home coffee roaster by his parents and started roasting coffee as a hobby at home. Eventually, he decided to sell it by the bag at a local farmers market and the rest, as they say, is history. Today, he is the owner, roaster, barista and […]

TED@UPS 2018: A First Look

What if? That simple question could change the future of e-commerce, healthcare, disaster relief and corporate leadership as we know it.

UPSers recently took to the stage to ask the simple, yet bold question: What if? That’s because in a time of transformation, we must ask daring questions and share unexpected answers. This year, the TED@UPS speakers did just that by asking questions like: What if companies get serious about diversity in the workplace? What if the best […]

Most Of Us Are Wrong About How the World Has Changed

An accurate understanding of how global health and poverty are improving leaves no space for cynicism.

At Our World in Data, we aim to bring together the empirical data and research to show how living conditions around the world are changing. Is that necessary? The opinion research organization Ipsos MORI conducted a detailed survey of 26,489 people across 28 countries that gives us an answer. Most people think global poverty is rising when […]

A Tech-Fueled Approach to Collective Problem Solving

The optimal use of collective intelligence enables bottom-up decisions.

There are more people learning foreign languages on the Duolingo platform than there are people learning foreign languages in the whole U.S. public school system. Designed by Carnegie Mellon professor Luis von Ahn, DuoLingo has reduced the time it takes to achieve basic mastery of a foreign language to 34 hours, earning it 200 million active users […]

Why Climate Resilience and Supply Chains Go Hand in Hand

We must fully recognize and understand how climate risk affects the people in our value chains.

According to the U.S. National Oceanic and Atmospheric Administration (NOAA), 2017 was the third-warmest year on record, the U.S. experienced three of the top five costliest hurricanes in U.S. history that same year and the 20 warmest years on record have all occurred since 1995. Businesses already experience the negative impacts of climate change – from infrastructure […]

4 Tennis Lessons for Business

The best players – and the best employees – are never fully satisfied. They keep working to raise their game.

Tennis taught me so many lessons in life. One of the things it taught me is that every ball that comes to me, I have to make a decision. I have to accept responsibility for the consequences every time I hit a ball. – Billie Jean King I was inspired yet again when the best tennis players in […]

The Right Way for an Established Firm to Partner with a Startup

One of the great ironies of digital transformation is that disproportionate impact can so quickly emerge from seemingly tiny steps.

For innovation-hungry legacy firms, partnering with a startup can be appealing. Relatively small sums of time and money can quickly yield generous returns. These partnerships can go beyond good results and energize organizations that have become too comfortable or complacent with everyday routines. In return, the startups typically get valuable references or valued customers. “Startnership” […]

Podcast: Richard Branson Dreams of a New Day for Transportation

Where he’s going, he doesn’t need roads. Richard Branson talks space travel, the Hyperloop and trains traveling faster than the Concorde.

Richard Branson jokes that he rarely says no to much of anything, which has earned him the nickname Doctor Yes among his peers. Perhaps that explains the ocean-spanning hot air balloon rides and kitesurfing across the English Channel – or as he calls it, his “insatiable interest in life.” The founder of the Virgin Group […]

Reimagining the Future of Making

The world now has bigger problems to solve, which will require more human-machine collaboration and creativity.

Humanity inevitably needs, desires and demands more. At the same time, it must also confront the reality of less – fewer natural resources, less space and fewer skilled construction and manufacturing workers than the world needs. But while resources and skilled labor are in short supply, the global population is increasing (to nearly 10 billion people […]

3 Reasons You Need to Embrace Digital Manufacturing

Why logistics companies can lead the charge into the fourth modality of transportation and additive manufacturing.

The manufacturing and logistics model is a well-oiled machine. Traditionally, manufacturers make and store products while logistics companies deliver them using one of the three modalities of transportation: air, water and ground. However, leading logistics providers like UPS and cutting-edge tech companies like Fast Radius are tapping into a fourth modality, using the internet and […]

New Faces of Trade

The future runs through Southeast Asia, especially if women-owned businesses are given the chance to succeed.

There has never been a better time for small businesses to go global. The internet – with the ability to connect communities all around the world – has transformed the way people communicate, buy, sell, market and do business. Today, at the click of a button, small businesses anywhere can reach new customers without the capital […]

7 Key Challenges for the Future of ASEAN – and How to Solve Them

Home to a growing market of more than 600 million consumers, with 125,000 new internet users every day, ASEAN is brimming with opportunity.

The ASEAN region, made up of Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam, boasted a combined GDP of roughly $2.77 trillion as of last year, with predictions for enviable GDP growth rates of around 5.3 percent per year through 2019. Here are seven challenges the bloc faces in promoting […]

Why We’re Hunting for Treasure – in Old Landfill Sites

Landfills, quite literally, are untapped gold mines.

Humans are generally getting better at dealing with their mess. In the United Kingdom, for instance, 45 percent of household waste is now recycled – yet that still means more than 12 million tons are buried in the ground every year. Burying that rubbish isn’t cheap, and neither is keeping it in the ground once it’s there. […]

4 Cities Using Transportation Data to Be Sustainable and Inclusive

Numbers don't lie – cities can tap into data to make transportation networks more responsive to residents' needs.

Cities across the world have pledged to take action on climate change, including planning for more sustainable forms of transportation. But many cities, as we’ve previously noted, lack the data and information necessary to track and monitor their progress. This data provides valuable examples of transportation patterns and needs, allowing cities to plan mitigation actions […]

Empowering Change

We've made great strides in providing opportunities in the workplace for those with disabilities – but much work remains.

Man, I’m old. I can’t believe it’s been 28 years since the Americans with Disabilities Act became law in the U.S. Sure, 28 years is a blip on a screen in the grand scheme of humankind, but when I think of all that’s changed, personally and for disability rights, it seems like eons. On July 26th, 1990, […]

Think You Know Your Customer?

Think again – tapping into the psychology of the consumer.

Getting to the heart of consumer behavior may be key to success, but it’s a daunting task. Turning to psychology can help. From a psychological perspective, human emotions and motivations are some of the biggest drivers of consumer behavior. Studies suggest that the factors influencing purchasing behavior are 80 percent emotion and 20 percent logic. […]

Software Update: UPS 111.0 Is Ready to Install

On Founders' Day, let's look at how the world's largest package delivery company is blending core values with modern innovations.

The founders and early leaders of UPS built and promoted a foundation that would adapt and transform based on the needs and wants of our customers. Former UPS CEO George D. Smith (1962-1972) put it this way: We live in a world of change. Each day our environment changes, conditions change, our nation changes, the […]

When Is Teamwork Really Necessary?

Before embarking on any team-building activities or even setting up team meetings, leaders must ask themselves this one question.

Most leaders assume they need to foster teamwork among the people who directly and indirectly report to them. Teaming is now seen as the workplace equivalent of motherhood and apple pie – invariably good. The problem is when leaders try to drive the wrong kind of collaboration on their particular teams. The result: wasted time and […]

Why Listening Is the Most Important Tool for Customer Satisfaction

Building a business on sunflower seed butter cookies.

Sharon Early’s company – Early’s Edibles – launched in stores in 2014 after three years of research and hundreds of recipe tests. In her previous life, Sharon spent 25 years in the fashion industry – during which time she used baking to ease stress from her job duties and long commute. Back then, her go-to recipe was an […]

5 Trends Driving the Sustainable Fashion Revolution

We need bottom-up actions and solutions developed with a next-generation mentality.

Recent trends and events continue to call for a fashion revolution. We need to move the fashion industry away from the take-make-dispose consumption of clothes that are often produced in inhumane conditions and affect the environment in more damaging ways than most people realize. This issue has been described in previous World Economic Forum blog […]

Contextual Engagement: Moving from Brains to Hearts (and Wallets)

How the LEAP approach – listening, empathizing, analyzing and propelling – can build relevant communication with customers.

My favorite marketing book, one I read every few years, was authored in 1999. No, that date is not a typo. It was 1999. The internet was entering its “tweens,” the first downloadable content for mobile phone (ringtones) had just made its debut and the dominant marketing activity was “spray and pray” – direct mailing […]

How Successful People Planning Is Like Planting Bamboo

What’s true of happiness is also true of work satisfaction. We have to go through the hard stuff to get to the good stuff.

Succession isn’t just about plugging holes in the org chart, and it’s not merely planning for attrition or having the right people in the right seats. It’s also about preparing the right people for the right seats. It’s also about the sustainability of organizational knowledge, experience, competence and culture. Experts say there will be a […]

5 Unspoken Rules of Being a Manager that No One Tells You About

You’ll be on the receiving end of more information than you want. Use that privilege wisely.

After many hours of hard work, your employer made you a manager. For the first time in your life, you have several employees reporting to you. You’re excited to make your mark and take your career to the next level. And you should be – your company has recognized that you have leadership potential, and they’re […]

3 Steps to Create Your Company’s Renewable Energy Strategy

Want your business to tap into renewable energy? Here's a good place to start.

At the Global Climate Action Summit this fall, stakeholders from around the globe will meet in San Francisco to discuss how we can take climate ambition to the next level. Business can play a significant leadership role in accelerating the transition to a lower-carbon economy, and as we have seen through initiatives like the Renewable Energy Buyers Alliance (REBA), […]