Europeans Embrace Online Cross-Border Shopping

Trust, transparency and convenience are the stepping stones to e-commerce success.

The internet has reduced the world to a global village in the past few decades. Shopping has now become a global experience, enabling retailers to market and sell their products to customers anytime, anywhere.  At the same time, shoppers have equipped themselves with smartphones, 4G and various payment options like Apple Pay, PayPal and others. […]

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Better than Being There

In the era of teleconferencing, how do leaders avoid getting stuck in the uncanny valley?

I used video teleconferencing for the first time in 1973. The video wasn’t very good and the audio was worse, but otherwise the design vision was pretty much the same as the systems of today – an invisible wall between two groups of people able to see and hear each other. In time, under that vision, […]

Managing Supply Chain Water Risk

The challenges of water scarcity will require businesses to expand their supply chain sustainability efforts.

In 2016, the information and communications technology (ICT) industry came under fire when environmental inspections found that 18 centralized water treatment plants in Shanghai had issues with heavy metals exceeding legal limits. As a result, the two large-scale electronics plants responsible for releasing these pollutants are now in the process of being forced to stop operations. […]

The Best Internal Candidate Might Come From an Unlikely Place

Proven winners are great additions to any team. But finding a leader who can develop new talents makes everyone a winner.

Nearly a decade after Gallup released “Strengths-Based Leadership,” which asserts that great leaders are always investing in strengths, we are learning that the opposite may also be true. According to Gallup, when work focuses on individuals’ strengths, employees are six times more likely to be engaged in the job. That makes intuitive sense. Yet, when […]

A Supply Chain of Freedom: Made by Free Women

Let’s eradicate modern-day slavery once and for all.

There are nearly 46 million people in 167 countries living in some form of slavery today, and women and girls in developing nations make up more than 70 percent of those exposed to constant abuse and extreme poverty. They can’t live freely or earn enough to meet basic needs for themselves or their families. Let’s […]

10 Innovations Changing How the UN Delivers Food

The mission to end global hunger is evolving alongside technology.

As technology adapts and smarter solutions emerge, WFP is testing and deploying bold new tools to carry out its global, lifesaving mission of delivering food to families in need. From growing fresh food without soil to using drone technology to map areas affected by natural disaster, these groundbreaking approaches are transforming how the world’s leading […]

4 Strategies that Will Change Your Approach to Fraud Detection

Fraudsters and money launderers are getting more sophisticated. We’re getting more sophisticated at fighting back.

When it comes to fraud, even the most cynical and careful among us are at risk. According to Javelin Strategy & Research: In 2017, there were 16.7 million victims of identity fraud, a record high that followed a previous record the year before. Account takeover losses reached $5.1 billion – a 120 percent increase from […]

The Huge Opportunity in Consumer Healthcare

Is your business poised for growth in the new healthcare market?

The rise of consumerism in healthcare has the potential to transform the entire sector. Healthcare is evolving from a sick-care market – treating people who are already sick – to a consumer-driven health market, where consumers take control of their health and wellness decisions. Three main factors are driving this shift. Firstly, the costs of being sick […]

The World Needs to Build More than 2 Billion Homes

Housing is arguably this century's greatest challenge. Here's why.

By the end of this century, the world’s population will increase by another 3.6 billion people. According to the U.N., the global population is set to reach more than 11.2 billion by the year 2100, up from the current 7.6 billion. And that is considered “medium growth.” The upscaling required in terms of infrastructure and development, […]

The Way We Make Things Is About to Change

These 3 trends are driving the adoption of new printing presses.

Tooling – the process of designing and engineering the tools necessary to manufacture parts – was the essential technology behind the early industrial revolution. It allowed manufactured goods to go from humans to machines and powered the production of complex mechanical inventions like the steam engine. With new economies of scale driven by machines, raw materials […]

6 Design Themes for Reimagining Urban Tech and City Life

Why we’re excited about how we’ll live in cities in 2018 and beyond.

With 2017 distant in our rearview mirrors, now is a perfect opportunity to think about where we’re going with the future of city life. To do that, the team at URBAN-X looks for inspiration and insights in many places, including the cohort of companies we work with who are on the frontline of new technology, […]

Adult Education Is Transformative

We have proof: Adult education can prepare our current workforce for the in-demand jobs of today and tomorrow.

There is much discussion around the importance of a high-quality early education and how crucial the formative years of K-12 are to a student’s future success in the workforce. In the media lately, U.S. investments in postsecondary education are getting quite a bit of air time as well. As the U.S. economy struggles to break […]

Want to Grow Faster and Smarter?

Try these seven rules of fearless growth.

Growth has always been fundamental to business success, but it’s never been more critical than now. Rapid changes in technology, shifting customer expectations, disruptive business models and quickly evolving regulations force organizations to innovate quickly and invest in new lines of business that will fuel future growth. The problem? The same forces that make growth […]

What Do You Want From Your Employees?

Can you explain your leadership principles – in as few words as possible?

When Joe Whittinghill came into his role as general manager for talent, learning and insight at Microsoft, the tech giant’s leadership model was characteristically thorough. There were eight competencies leaders needed to succeed, 10 behaviors that marked inclusive diversity, five things employees had to do to flourish and more than 100 skills you needed to […]

Becoming a Business Visionary

UPS CEO David Abney details his big data vision.

Lloyd Shefsky’s book, Visionarie$ Are Made Not Born, lays out the five elements of vision needed to become a business visionary. Shefsky taps into the stories of business visionaries, as well as his expert insight, to demonstrate the successful utilization of such qualities.  Shefsky, who recently retired as Clinical Professor of Entrepreneurship at Northwestern University’s […]

As Technology Advances, Don’t Forget About William

How do we ensure innovation does not outpace what’s best for our people?

I was visiting Detroit recently, and as I often do, I sought out a local establishment to mingle with the locals. I sat down at the bar for a beer and pub grub. After a few minutes, a weathered man with a well whiskey and a water sat down next to me. We started with […]

Balancing the E and the We in the Supply Chain

Can humans and technology coexist in the digital supply chain? They’d better.

It was not many years ago when the countdown to the death of the bookstore was nearing zero. The print book was on the edge of extinction as seemingly everyone was in the process of converting to e-readers. But a funny thing happened. Some readers liked print, and some liked digital. Some actually liked both. […]

How AI Is Helping Control Malaria

Using a combination of advanced computer infrastructure and AI, we can deploy intervention strategies to combat Malaria.

Bed nets, insecticides and repellents are all effective intervention strategies to control the spread of malaria, but with a continuously dwindling budget, how can public officials and policymakers know what to use – where and when – to be most effective? Malaria is caused by parasites transmitted to people through the bites of infected mosquitoes. While […]

Focus on the Experience

How retailers can win over butterfly consumers.

For decades, the retail model worked: Open a store and consumers will come. Put a brand name or a logo on the item, and consumers will pay more. But then two seemingly unconnected events shook up the long-trusted model. First came the iPhone, a novel telephone with a touchscreen. This hit the market as the […]

Want to Change the World Through Innovation in Engineering?

What makes a good idea great? And what makes a great idea world changing?

As someone who has worked in Silicon Valley for 20-plus years, you might expect me to tout the computer as the greatest engineering innovation of all time. But even after decades working in the cradle of one of the most significant inventions in history, I still often jump back several centuries when asked what I […]

Virtual Reality and Storytelling for More Than Entertainment

VR opens the door to a deeper level of communication, which could transform education, healthcare and countless other industries.

A few months ago I spent about 60 seconds trapped under a fallen rafter in a burning building. As I lay there on the floor, waves of heat wafting over my body, my colleague explained how sensory cues – the fake crackling fire sounds, the heat from the portable space heater, the weight of a […]

A Message From Confucius to Business Leaders

In today's hyper-speed world, reflection is a lost art.

One of the most admirable and arguably underrated qualities of leadership is the capacity for reflection. Confucius called it the most noble way to learn wisdom. But when we talk about what makes someone a successful leader, we typically describe attributes like the ability to innovate, make strategic decisions or manage uncertainty. We rarely mention […]

These 3 Elements are Crucial to the Future of Electric Cars

The convergence of energy and mobility must be strategic, intentional and guided if cities and citizens are to receive the maximum benefits.

As urbanization increases – an additional 2.5 billion people will live in cities by 2050 – cities and suburbs will undergo significant transformations to create sustainable living conditions for their residents. Energy and mobility are the twin pillars of these transformations, and both will require radical adaptation to meet the demographic and economic growth without […]

Corporate Venturing: A Great Way to Innovate and Learn

Amanda Setili explains how UPS uses 'corporate venturing' to innovate and learn.

This excerpt of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets by strategy consultant Amanda Setili explains how UPS uses “corporate venturing” to innovate and learn.  Even small and mid-size companies can employ this technique to tap into the skillsets, technologies and ideas of startup companies seeking investment funds. Corporate venturing […]

How and Where Diversity Drives Financial Performance

A survey of 1,700 companies discovers a relationship between diversity and innovation.

Diversity is both an issue of fairness and, some say, a driver of innovation and performance. To assess the latter claim, we undertook a large, cross-country study into the relationship between multiple aspects of managerial diversity, the presence of enabling conditions such as leadership support for diversity and innovation outcomes. We surveyed more than 1,700 […]

Love Is in the Air

Santa has his sleigh and reindeer. Cupid relies on UPS’s Air Cargo Team. Here’s how UPS flexes its smart, global ‘lovegistics’ network to rise to the annual challenge.

Every child knows the North Pole is the geographic epicenter of Christmas – home to Santa Claus and his fabled workshop. So, here’s a quick quiz for adults: What’s the geographic epicenter of Valentine’s Day? If fresh-cut flowers are what you’re planning to give to your beloved this Feb. 14, the answer is Latin America. […]

IoT-Driven Manufacturing Trends to Look for in 2018

We are in as transformative a phase right now as when electricity was invented – people will wonder how we ever lived without IoT solutions.

With Internet-of-Things (IoT) technology spending expected to reach $772.5 billion this year – 15 percent higher than 2017 – the world’s top manufacturers are shifting into exhilarating overdrive down the path to AI-driven and IoT-enabled automation. So where will 2018 take us on this journey? First and foremost, the year ahead will see manufacturers rapidly connecting the […]

Business Within the Automated Commercial Environment

The ACE platform creates advantages and challenges for companies of all sizes – let's review.

After U.S. Customs and Border Protection’s (CBP) new platform ACE (Automated Commercial Environment) becomes fully operational, it will process many important transactions taking place after entry release and entry summary. CBP intended for the new capabilities to be implemented in full by January of 2017. While some of these transactions have already been partially deployed, the […]

7 Things Every Company Should Know about AI and Sustainable Business

From human rights to environmental issues, we have much to lose if AI does not evolve in ways that support the public good.

Artificial intelligence (AI) is advancing rapidly, thanks to ever-more-powerful computing, massive growth in the availability of digital data and increasingly sophisticated algorithms. The world’s largest technology firms are investing billions to develop their AI capabilities, and companies across industries, from travel to real estate to fashion, are racing to bring AI-enabled services to market. AI […]

The 2018 Healthcare Trend? It’s Personal

From precision medicine to 3D printing, we're moving to a truly patient-centric healthcare system.

Australia 2030: Prosperity Through Innovation, the plan released last week by Innovation and Science Australia on behalf of our government, proposes ambitious National Missions, including seizing “the opportunity to integrate genomics and precision medicine into our healthcare system to ensure that Australia continues to be one of the healthiest countries on Earth.” In my view, […]