9 articles

Why the Best Bosses Are Flexible

The best managers provide the right mix of motivation, accommodation and flexibility.

I became a boss at UPS when I was only 21. I was a student at the University of Houston, working as a part-time supervisor for UPS at one of its many package-sorting hubs in that city. I still remember my manager instilling in me the importance of consistency. Be firm but fair, he said. […]

“We’re only in the second inning.”

Mobile commerce is big. But we've just scratched the surface.

To say that mobile has become big isn’t news anymore. With smartphones now packing as much processing power as the supercomputers of yore, mobile devices have become our phone, our watch, our camera, our TV — and increasingly, our wallets. But what’s truly remarkable is this: We’ve only scratched the surface in what smartphones can […]

Disruption in Academia

Finding opportunity in changing landscapes.

Businesses that have stood the test of time – businesses such as IBM, GE and UPS – have done so largely because of their ability to adapt to change. In today’s world, however, change and disruption are happening at a pace never seen. Game-changing innovations like cloud computing, fracking and crowdsourcing are disrupting traditional forms […]

The Rise of the “Flex Shopper”

Shoppers want it all. And they want it fast.

Disruption is the buzzword in business these days. Everywhere we look – from computing and mobile communication, to energy, transportation, and manufacturing – we see technology breaking business models in ways that require alert analysis, often-dramatic innovation, and aggressive risk management. Retail e-commerce rose 13% in 2013, to $211 billion, a heady growth rate that […]