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The Brewing Environmental Problem of Retail Returns

With the growth of e-commerce, we must get smarter about reverse logistics.

Today’s consumers have been trained to expect enjoyable, efficient and personalized shopping experiences – all at a bargain price. But this no longer just applies to the front-end purchasing experience. Now consumers expect to be delighted even when returning goods to retailers. Because of standards set by  customer-centric companies, more and more retailers are offering flexible […]