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Manufacturing Customer Satisfaction

Can after-sales product support set manufacturers apart?
Harld Peters | UPS

For industrial manufacturers, it’s a classic “gap-in-the-market” opportunity. And it couldn’t come at a better time for the sector. Nearly four out of five buyers of capital goods — 78 percent to be exact — say they expect their industrial suppliers to provide speedy, on-site support and service for their products during the equipment’s long lifespan. Yet roughly one in nine […]