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Make Empathy Central to Your Company Culture

Empathy is contagious: People “catch” each other’s care and altruism.

In Tim Cook’s 2017 MIT commencement address, he warned graduates, “People will try to convince you that you should keep empathy out of your career.  Don’t accept this false premise.” The Apple CEO is not alone in recognizing and emphasizing the importance of empathy — the ability to share and understand others’ emotions — at work. […]