2 articles

Holiday Returns Are Peaking, Too

Retailers don’t have to scale these growing returns peaks alone.

While most of us are busy taking down the Christmas decorations, many others will be returning those wrong-sized or otherwise unwanted gifts. That’s why UPS expects to return more than a million packages to retailers on January 6, 2016. Accordingly, UPS has designated this “National Returns Day,” the year’s busiest day for returns. By the […]

Finding a Silver Lining in Online Returns

Whether retailers are gearing up for the upcoming holiday season, or doing business as usual, a well-planned returns strategy pays off.

Here’s something flying beneath the radar of the much-publicized growth in e-commerce: Return rates are three times higher for online purchases. And apparel is returned more than 30 percent of the time. The dollars involved are staggering: Of $3.2 trillion in total retail sales for 2014, returns were valued at $284 billion – that’s almost […]