4 articles

Delivering on the Customer Mandate

Technology is giving businesses and consumers more of what they want: convenience, choice and control.
Juan Perez | UPS

Talking about Apple’s approach to innovation and technology, Steve Jobs once said: “You have to start with the customer experience and work backwards.” More than ever, that is true for companies like UPS. We know that our future is closely linked with the experience our customers have with our brand. That belief is behind recent […]

Gearing Up for 21st Century Supply Chains

Intuitive networks hold great potential for businesses — if they seize the opportunity.
Juan Perez | UPS

The way we move goods has never been static. In the 1940s, innovation meant streamlining processes with forklifts and ocean-bound shipping containers. Then computers brought ones and zeros into the mix, and suddenly we could make better, faster decisions to modernize our supply chains. Our systems are getting smarter every day, with decades of progress […]

How Exports Will Fuel Cities of the Future

If we treat export growth as our North Star, the possibilities are limitless.
Juan Perez | UPS

UPS Chief Information and Engineering Officer Juan Perez spoke at the Southern California Logistics and Supply Chain Summit on April 20, which examined critical trends at the intersection of technology and international commerce. I’d bet that many of us in this room, given our day jobs, are true believers. True believers in trade, I mean. […]

Making the World of the Future

Additive manufacturing, hyper-customization and 4D printing are putting the future at your fingertips.
Juan Perez | UPS

This is Part 2 of a five-part white paper series called Routes to the Future, in which we explore the innovations, challenges and opportunities in a new era of possibilities. The way we make the world around us – how we design, produce, deliver and reclaim the objects of everyday life – will follow new […]