4 articles

Shopping Redefined

Complex technologies and strategies produce a surprisingly simple approach.

The retail and logistics industries have developed a number of terms to define how consumers purchase products. Single channel, multichannel and omnichannel are just a few of these buzzwords. While these terms have their place, they can contribute to a disconnect between merchants and their customers. To consumers, it’s just shopping. The convergence of the […]

3 Affordable Ways to Improve Your Customer Service

With the right formula, you can create and maintain cost-effective customer satisfaction.

From predictive analytics to intelligent chatbots, innovation is paving new ground in customer service. But you don’t necessarily need a flashy (or costly) upgrade to make customers happy. Along with a committed staff, a productive retail environment and a strong handle on what your customers want, here are a few low-cost ways you can take your […]

How 2017 Will Challenge and Reward Retailers

Here are five steps to get ahead for the New Year.

Cooler temperatures, seasonal hiring and final preparations for the holiday shopping season are upon us.  Before we know it, the headlines and water cooler conversations will evolve from this year’s holiday sales to what the New Year will bring. The major storylines shouldn’t be too hard to predict. Online shopping projections, especially mobile, continue to […]

Experience vs. Vision: Finding Retail’s Sweet Spot

A retailer’s three-step process to better managing fulfillment

The term “legacy company” may call to mind an institution with a proud tradition, grounded and established, with experience burnished over time. Or, it could conjure the image of a stodgy, slow-moving enterprise, too steeped in its old practices to meet new and rapidly changing consumer demands.  That’s not a company primed to compete with […]