5 articles

How Successful People Planning Is Like Planting Bamboo

What’s true of happiness is also true of work satisfaction. We have to go through the hard stuff to get to the good stuff.

Succession isn’t just about plugging holes in the org chart, and it’s not merely planning for attrition or having the right people in the right seats. It’s also about preparing the right people for the right seats. It’s also about the sustainability of organizational knowledge, experience, competence and culture. Experts say there will be a […]

What Did You Learn Today?

How to inject learning into your daily habits.

There is so much coming at us – the critical mixed in with the mundane. It can all become a blur of open loops. But luckily, habits provide a way of instilling order in the chaos. I’ve probably implemented hundreds of daily habits over the years, but I’ve only kept a half dozen or so. Some […]

What TED Taught Me

One UPSer explains the value of sharing – and consuming – ideas that can transform how you see and experience the world.

  When I gave a TED Talk last year, I wasn’t nervous. I was terrified. I spoke at the inaugural TED@UPS event on how the fearless search for trouble can save a company. In a way, giving this talk was an act of seeking out trouble.  This wasn’t part of my day job. It forced […]

You Build it. They Come. What Next?

For upstart businesses, bigger isn’t necessarily better.

I talk to small business owners every day about their challenges, and many of them – especially those on a solid growth path – tell me they struggle at times with operational efficiency. They’ve built a successful business around a solid idea, and the customers have followed. Now they realize there’s more to the story […]

TED@UPS: Why Stirring Up Trouble Isn’t Such a Bad Thing

Trouble is actually an in-your-face kind of friend. If you don’t look for it, it’s going to come looking for you.

I’m a troublemaker. Maybe I don’t look or sound very intimidating, but it’s true. In fact, I’m actually paid to look for trouble. Let me explain. I’m in sales, so I talk to folks every day about their business challenges. What I’ve discovered is that if there isn’t some trouble that comes up in the […]