4 articles

What Did You Learn Today?

How to inject learning into your daily habits.

There is so much coming at us – the critical mixed in with the mundane. It can all become a blur of open loops. But luckily, habits provide a way of instilling order in the chaos. I’ve probably implemented hundreds of daily habits over the years, but I’ve only kept a half dozen or so. Some […]

What TED Taught Me

One UPSer explains the value of sharing – and consuming – ideas that can transform how you see and experience the world.

  When I gave a TED Talk last year, I wasn’t nervous. I was terrified. I spoke at the inaugural TED@UPS event on how the fearless search for trouble can save a company. In a way, giving this talk was an act of seeking out trouble.  This wasn’t part of my day job. It forced […]

You Build it. They Come. What Next?

For upstart businesses, bigger isn’t necessarily better.

I talk to small business owners every day about their challenges, and many of them – especially those on a solid growth path – tell me they struggle at times with operational efficiency. They’ve built a successful business around a solid idea, and the customers have followed. Now they realize there’s more to the story […]

TED@UPS: Why Stirring Up Trouble Isn’t Such a Bad Thing

Trouble is actually an in-your-face kind of friend. If you don’t look for it, it’s going to come looking for you.

I’m a troublemaker. Maybe I don’t look or sound very intimidating, but it’s true. In fact, I’m actually paid to look for trouble. Let me explain. I’m in sales, so I talk to folks every day about their business challenges. What I’ve discovered is that if there isn’t some trouble that comes up in the […]