2 articles

Committing Head and Heart to Healthcare

UPS President of Global Healthcare Logistics Strategy Chris Cassidy breaks down the latest innovations in managing healthcare supply chains.

Chris Cassidy was 8 years old when healthcare became a major theme in his life. Playing with friends, Cassidy was accidentally struck in the head with a golf club. At first, his doctor didn’t realize the seriousness of the injury. Had Cassidy’s mother not pressed for a CT scan, the boy might have died. “My […]

Send it Back!

Here's how smart retailers box up their reverse logistics strategies.

Buy something online, and there’s more than a one-in-four chance you’ll send it back. Consumers who use e-commerce return their purchases 25 to 30 percent of the time, says a study by the Office of the Inspector General (OIG) at the U.S. Postal Service (USPS). For brick-and-mortar stores, the return rate is just 9 percent. […]