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Stay Away from These Two Phrases When You Speak to a Customer

You might not realize how condescending you sound.

There’s a straightforward rule of customer service – never make your customer feel like an idiot. This might seem obvious, but if you’re not careful, it’s pretty easy to send this message unintentionally. Sometimes, all it takes is a single word. Over the years, I’ve observed and critiqued hundreds of customer service interactions. Many of them […]