Industries

151 articles

eFulfillment for Everyone

Thanks to the launch of a new fulfillment service, small- and medium-sized businesses don't have to keep all the plates spinning at once.

Here’s a question for you. What’s the one universal resource that grows larger the more we use it? Answer: trust. And together with fulfillment, trust is at the heart of retail. Why? Because while products are important, we as consumers need delivery of our online purchases whenever and wherever we want. Every time. More than […]

Finding the Path to a Zero-Emissions Future

It’s not a matter of if, but when zero-emissions technologies will become the new normal.

Are we heading toward a future where all trucks and buses have no emissions? The answer is a resounding yes. The next question? What is the fastest way to get there? CALSTART, a national nonprofit consortium where I serve as CEO, worked with the California Air Resources Board to identify eight vehicle segments where zero-emissions […]

How Future Factories Will Change Manufacturing — and Supply Chains

The Fourth Industrial Revolution provides us a massive opportunity, a chance to redesign supply chains so they never sleep.

We’re witnessing a transformation of manufacturing supply chains that’s ushering in the fourth modality of logistics. To ground, air and ocean, we can now add digital. The move to the digital supply chain  — the power source for Industry 4.0  — creates multiple opportunities for every company in every industry. But every revolution needs exemplars […]

The Customer Experience Accelerator You Can’t Afford to Ignore

From retail to healthcare and insurance, the Internet of Things is personalizing interactions to a level we are just beginning to imagine.

If you’re not considering the Internet of Things as an important component in your customer experience (CX) toolkit, you’d better rethink your CX strategy – and fast. Why? Because CX is hard to do. We’re falling quite short, and we cannot afford to overlook anything that could provide an advantage – particularly one as significant […]

Customer Loyalty Revisited

A retailer can learn even more from data by running it through deeper cognitive analysis.

Customer loyalty has become an ever more complex and nuanced discipline. Consumers might stick with a brand because of product quality and price breaks, but they also expect something more than just a transactional relationship. Knowing that companies collect their personal information, consumers want data to be the foundation of smart, personalized – bordering on […]