Customer Loyalty Revisited

A retailer can learn even more from data by running it through deeper cognitive analysis.

Customer loyalty has become an ever more complex and nuanced discipline. Consumers might stick with a brand because of product quality and price breaks, but they also expect something more than just a transactional relationship. Knowing that companies collect their personal information, consumers want data to be the foundation of smart, personalized – bordering on […]

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Can We Lower the Barrier to Augmented Reality?

The cloud represents a powerful tool for staying ahead of the game and remaining at the forefront of innovation.

The Fourth Industrial Revolution, more commonly known as Industry 4.0, is transforming the way we manufacture products. A primer on Industry 4.0 published in Forbes describes it as enhancing existing systems with “smart and autonomous systems fueled by data and machine learning.” Augmented reality (AR) is one of the core technologies of this new paradigm. In fact, during the […]

5 Strategies for Leading an Intelligent Factory Transformation

How to implement the next wave of digital innovation toward Industry 4.0.

Intelligent factory transformation is a process that industry leaders are using to create a culture in which change is expected, failure is not penalized and experimentation and learning go hand in hand. A recent Intel study of manufacturing leaders and workers that I co-authored with my colleague Irene Petrick underscores the role that leaders must play in […]

How to Overcome Your Fear of Failure

By rethinking your fears using these four steps, you'll view apprehension as a guide to help you achieve your most important goals.

A client (who I’ll call “Alex”) asked me to help him prepare to interview for a CEO role with a startup. It was the first time he had interviewed for the C-level, and when we met, he was visibly agitated. I asked what was wrong, and he explained that he felt “paralyzed” by his fear […]

Business Intelligence and Data for Decision Makers

For logistics professionals, working without the proper data is like working blindfolded.

Accurate and organized data is a requirement for today’s logistics manager. Business intelligence such as on-time delivery performance, shipment management, payment accuracy, pricing models, customer service and real-time inventory management help to analyze the critical areas of the logistics network. Data allows for well-informed insights that leverage key business drivers, optimizing the logistics process. My […]