Podcast: Network of the Future, Part I

Artificial intelligence is changing the face – and voice – of business. But how will AI disrupt the movement of goods around the world?

By 2020, we’ll have more conversations with bots than our own spouses. With the growth of artificial intelligence, the line between human and machine is getting so blurry you might not even know you’re talking to a bot.

Sounds scary, right? Well, putting aside pop culture fears, this is where the world is heading. And it’s an exciting opportunity for the logistics industry and companies looking for innovative ways to better serve their customers.

Derek Banta and Katie Duffy are at the forefront of UPS efforts to build AI into package delivery. In the first episode of a four-part podcast series, Network of the Future, the UPSers will separate fact from fiction on AI – pulling back the curtain on the technology and breaking down what it really means for forward-looking businesses.

They’ll explain the origin of the UPS chatbot, illuminate the relationship between AI and language, predict the future of artificial intelligence and provide their personal Holy Grail for the technology.

Is the human touch always better? How has AI changed their buying habits? And could we one day send a package emoji to a chatbot to initiate a delivery?

They’ll explore these questions and more in the inaugural episode of Longitudes Radio, the first of many discussions in coming weeks and months on trends shaping the world of today and tomorrow.

Derek Banta is Director of Mobile and Digital Engagement at UPS.

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Katie Duffy is an Applications Architect on the UPS Customer Engagement Technology team.

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