Agility Series

3 articles

Putting Customers to Work

Gain insights by putting customers to work in your business.

Getting customers involved in your business by “putting them to work” enhances your organizational agility by increasing visibility into your customers’ ever-changing needs, behaviors and preferences. Putting customers to work not only gives employees more opportunities to observe and mix with customers on a daily basis, it provides a motivating force – and direction – […]

How Agile Is Your Organization?

Identifying attributes that embody lively companies

Two in a series Agility – the ability to spot and capture new business opportunities as they emerge – is a capability that is highly sought-after in today’s fast-moving world. But how do you know if your organization is agile? What traits do agile organizations exhibit? When an organization is agile, employees are alert. They […]

Achieving Agility

What is agility? And why is it hard to achieve?

One in a series In my work with organizations in every industry, I have discovered that the most consistently successful companies – the fastest-growing, the most profitable, and the most rewarding places to work – are the most agile. These organizations are able to see and respond to changes in the marketplace more capably – […]