corporate culture

56 articles

Bracing for the Next Brexit

Did your business drop the ball on a Brexit contingency plan? How to prepare for the next global disruption.

The repercussions of Brexit, Britain’s momentous decision to exit the European Union, will reverberate across the globe for some time. But one striking conclusion from the many analyses of the June vote is that companies were not prepared for this game-changing event. “Businesses were largely taken by surprise by [the] vote to leave the EU […]

The Business Case for Sustainability

Companies like Nespresso are using sustainability in competitive ways. Is yours?

Myth: You can’t afford to be sustainable unless you’re a big company. Fact: It’s good business to be sustainable – for companies big and small. We’ve made the case for sustainability all week here on Longitudes, sharing stories of how leaders in government and business are finding innovative ways to reduce their carbon footprint. Now […]

Doing Your Part as a Company

What's holding you back from being a good corporate citizen?

The concept that businesses should both self-regulate and benefit their communities goes back to before the 1800s. In America, at the time, states had the right to invalidate a business’s license to operate should the business act irresponsibly. Shortly thereafter, in 1819, the Supreme Court ruling that corporations were legal persons (citizens) protected by the […]

Making Sustainability Go

Welcome to Sustainability Week on Longitudes.

Yes, the climate is changing. Greenhouse gas emissions are on the rise. And cities are becoming more crowded every day, among a litany of other urgent global issues. But this is also a moment of tremendous opportunity. Consumers, businesses and governments are putting their minds together to change how we power our increasingly connected world. […]

The Pokémonification of Work

Pokémon Go shows us how “augmented reality” can power industry.

We all love to play. Just look at the reports on the latest Pokémon Go craze and you will see crowds of people roaming around Central Park in New York, or pacing the streets of San Francisco, hunting for silly-looking creatures. The game’s meteoric rise seems to confirm the idea that digital innovations are all […]

Why We’re Not Brexiting

Voting to remain with the EU later this week is a win-win across Europe.

As two members of the U.K. electorate, we both plan to vote to remain in the EU on June 23. We’d like to explain why. At UPS, we have grown our business through our customers.  Twelve years ago, we had about 3,000 employees in the U.K.  Today, that has risen to 8,000. That increase has […]

The Circle of Trust in 5 Steps

In a "circular economy," a manufactured product creates zero waste and boosts profits. Which companies are in the loop?

On Feb. 7, 2005, Ellen MacArthur’s sailing prowess peaked, as she broke the world record for the fastest solo circumnavigation of the Earth. After speeding through the sea for 71 days, surviving only on limited rations of food, water, medicine and fuel, she was suddenly struck by the reality of what it meant to live […]

The Simple Secret Behind Radical Leadership

I thought I knew how to lead a team. Then I started investing in others as much as myself. It changed everything.

My dad wasn’t a mechanic. He didn’t work in a repair shop. I wouldn’t call him a gearhead. And yet, he was always the first call when someone had a flat tire. He was on speed dial for any neighbor seeking a helping hand, a little encouragement or guidance during tough times. My dad was plenty […]

Seller Beware

Even “good as gold” customers can default on their payments. There are four major options to manage the credit risk of bad debt.

First in a five-part series. Any sale carries risk, because with every sale, there’s the chance the buyer won’t pay. Non-payment can be damaging or even catastrophic to a seller. Depending on the size of the company and its operating margin, one or two bad debts can wipe out profits for the year and close […]

5 Steps to Social Innovation

Business is well-positioned to address society’s challenges and scale solutions.

The World Economic Forum’s Global Agenda Council on Social Innovation defines social innovation as “the application of innovative, practical, sustainable, market-based approaches to benefit society in general, and low-income or under-served populations in particular.” Traditionally associated with social entrepreneurs, this tool is increasingly being adopted by business. This is a trend to be welcomed, supported and […]

PODCAST: Jeremy Rifkin on the Next Industrial Revolution

Part one of a set.

  You probably know a little bit about the Industrial Revolution or even the Second Industrial Revolution. But what if I told you we’re now on the cusp of another industrial revolution, a Third Industrial Revolution, to be exact? This era will usher in a fundamental reordering of human relationships, changing the way we conduct […]

Closing the Gender Gap in Senior Management

As CEO, it’s critical to embed gender diversity in your company’s culture.

We are living in challenging times. With heightened terror alerts, natural disasters, global warming, cyber-attacks and political disorder, those of us at the World Economic Forum’s Annual Meeting have a large list of items to tackle this year. But one issue of particular interest to me is gender parity. Not because of its deficit, but […]

From Zero to $3 Billion: What it Takes to Grow a Business

How to aim high and keep growing.

Aruba Networks Co-founder and Chief Technology Officer Keerti Melkote Shares Advice from His Entrepreneurial Journey As the tech industry continues to see blockbuster growth, entrepreneurs are brimming with ideas in hopes of inventing the next big thing. I started Aruba Networks in 2002, became chief technology officer in 2008 and helped facilitate its $2.7 billion […]

Closing the Leadership Gap

Non-profit seeks to increase the number of women in senior leadership positions.

A recent issue of the Harvard Business Review highlighted the world’s 100 best-performing CEOs. Eager to see who made the list and the secrets of their success, I quickly turned to the story, where I was just as quickly disappointed. Staring back at me were photo after photo of men, mostly white. There were only […]

From Scrapper to Success

Regina Hartley discusses the idea behind her TED@UPS talk in a Q&A with Teri McClure.

On Tuesday Nov. 24, 2015, Regina Hartley’s TED@UPS talk was featured as the Talk of the Day on In honor of this, Teri McClure, Chief Legal Officer and Senior Vice President of Human Resources, Employee Communications and Labor Relations, sat down with Regina a few days beforehand to dig a little deeper into what it really […]

TED@UPS: Hiring the Scrapper

What happens when your whole life seems engineered towards failure – and you actually succeed?

Summary: Your company launches a search for an open position. The applications roll in and two qualified candidates are identified. Person A: Ivy League, 4.0 grade average, flawless resume, great recommendations. All the right stuff. Person B:  State university, job-hopped around a bit, and has held a lot of odd jobs, including cashier and singing […]

When Should Companies Say Sorry?

The corporate world still thinks “sorry” cuts the apologetic mustard.

We Brits are one “sorry” nation. We are “sorry” when we meet head-on and don’t know whether to go left or right. We are sorry when we both start talking at the same time. And we are even “sorry” when somebody else treads on our foot. But our banks are the sorriest Brits of the […]

“Time for Business to Step Up”

World-changing forces threatening our people and our planet demand a strong and urgent response. The job is one uniquely suited to business.

As valuable as different perspectives are in any meaningful discussion, there has never been a greater need to see the world through a common lens. That’s because we have never been subject to more world-changing forces coming at us from more directions and at greater speed. Everything from connecting technology to diminishing resources, from diverging […]

The Risky Business of Corporate Culture

Do companies worry about the consequences of a culture so ingrained that it becomes a barrier to innovation and change?

The following is based on a speech given by Myron Gray, president of U.S. Operations for UPS, at the Seattle Rotary Club on September 2, 2015. Most companies feel they have a distinct corporate culture, one that has evolved over time around the values and practices shared by their employees. Most also would say their […]

3 Things To Know About Tomorrow’s Business Leaders

New leaders are finding alternate forms of capital, demanding new structures and resisting arbitrary corporate norms that have existed for decades.

Today’s young business leaders are poised to outperform their more established counterparts – and that’s not just the usual energy and naivety of youth talking. Today’s young leaders are emerging at a time when forces have converged to broaden people’s expectations of business. This generation contains some of the savviest and most connected consumers in history. Many […]

5 Innovations That Could Save Your Company’s Life

Avoid the "death march" of corporate sameness.

There are few more dangerous places for a radical idea than at a company where group think is allowed to run roughshod over innovation. Let’s face it — a strong company culture can be a difficult environment for a new concept. There’s good reason for that dynamic. In order to maintain itself, a corporate culture […]

Six Words That Can Hurt Your Company

Why saying "that's how we've always done it" can stifle growth.

I’m a big believer in the idea that every organization needs a strong culture. In my mind, having a strong culture is a requisite for success – since you can reach your goals quicker and easier if everyone is rowing in sync. My company, UPS, owes its success in great part to the strong culture […]

Why the Best Bosses Are Flexible

The best managers provide the right mix of motivation, accommodation and flexibility.

I became a boss at UPS when I was only 21. I was a student at the University of Houston, working as a part-time supervisor for UPS at one of its many package-sorting hubs in that city. I still remember my manager instilling in me the importance of consistency. Be firm but fair, he said. […]

Bias at Work

Diversity doesn’t thrive without inclusion. Here’s why.

That uncomfortable middle seat on a sold out flight. It’s not just a less than ideal place to endure airline travel. It’s where I found out that I, a corporate diversity and inclusion consultant, am guilty of profiling people. Yes, I confess: I lump people in categories based on the way they look and other […]

The CFO as Catalyst for Growth

How CFOs can drive change and create value.

As demands on performance continue to increase, corporations and professional firms are realizing that chief financial officers can be catalysts that drive change and create value. The CFO’s knowledge of finances, coupled with an intricate knowledge of the business, helps bring a new level of strategic thinking to any company. As the chief financial officer […]

The Power of Trust

Building loyal customers through a culture of integrity.

There’s not much about the UPS of today that resembles the company started 107 years ago in a basement office in Seattle. Except for trust. In an interview with the Ethisphere Institute, a New York-based organization formed to advance the standards of ethical business practices, Teri McClure, the company’s chief legal, communications and compliance officer, […]