corporate culture

56 articles

3 Affordable Ways to Improve Your Customer Service

With the right formula, you can create and maintain cost-effective customer satisfaction.

From predictive analytics to intelligent chatbots, innovation is paving new ground in customer service. But you don’t necessarily need a flashy (or costly) upgrade to make customers happy. Along with a committed staff, a productive retail environment and a strong handle on what your customers want, here are a few low-cost ways you can take your […]

Nonstop Adaptation

Reinvention is a must for any company looking to get ahead in today’s marketplace.

When people ask me where I work, the answer can sound complicated … but it’s really not. I work at a fleet, travel and healthcare company. To put it more clearly, I work in payment solutions – in the fleet and travel and healthcare businesses. It’s actually not all that different from those who work […]

How Good Is Your Sustainable Supply Chain Program?

Why climbing up the supply chain ladder can only benefit your company.

Many blogs in 2017 are going to start with some play on this obvious theme: We are living in uncertain times. For supply chains, you could argue that this is nothing new, as the complexities of global supply chains have always incorporated a high degree of uncertainty. BSR member companies know they need to manage […]

Why Having Friends at Work Could Benefit Your Career

How building relationships will translate into success.

When I took my first corporate job for a big telecom company, I quickly learned some lessons on the importance of developing the right allies. And those lessons continued paying dividends as I moved to smaller organizations in different industries. As a youngster, I had the mistaken belief that if I did good work on […]

Does Your Supply Chain Strategy Hold Water?

How conserving water can slow supply chain disruption and garner future rewards.

Companies have come a long way in their ability to manage supply chain risk, but they urgently need to step up their efforts in one key area: water scarcity. The Carbon Disclosure Project’s (CDP) 2016 Annual Report of Corporate Water Disclosure, published in November 2016, provides a wake-up call. A total of 607 of the […]