Corporate Social Responsibility

67 articles

3 Affordable Ways to Improve Your Customer Service

With the right formula, you can create and maintain cost-effective customer satisfaction.

From predictive analytics to intelligent chatbots, innovation is paving new ground in customer service. But you don’t necessarily need a flashy (or costly) upgrade to make customers happy. Along with a committed staff, a productive retail environment and a strong handle on what your customers want, here are a few low-cost ways you can take your […]

Nonstop Adaptation

Reinvention is a must for any company looking to get ahead in today’s marketplace.

When people ask me where I work, the answer can sound complicated … but it’s really not. I work at a fleet, travel and healthcare company. To put it more clearly, I work in payment solutions – in the fleet and travel and healthcare businesses. It’s actually not all that different from those who work […]

Moving up the Ranks? You’ll Need to Be a Mind Reader

Professor Ray Reilly shows what it takes to move from a functional to general-manager mindset.

When companies promote high performers, it’s often because they’ve led teams in a particular function to successful outcomes. Succeeding in the general management ranks, though, requires a different mindset — one that takes a wide view of the company’s place with key stakeholders and a deep dive into how those stakeholders think. I teach high-potential […]

Mission: Not Impossible

Not Impossible Labs combines the power of storytelling and modern-day technology to make a difference in the world.

This is Part 2 of a five-part white paper series called Routes to the Future, in which we explore the innovations, challenges and opportunities in a new era of possibilities. A decade ago, 3D-printed hearts, smart homes and self-driving cars belonged in the world of science fiction. Today innovators are blurring the line between fantasy and […]

An ‘All-of-the-Above’ Approach to U.S. Infrastructure

Investing in U.S. infrastructure may be one of the few bipartisan efforts that everyone can get behind.

In the days following the presidential election, infrastructure seemed a likely candidate for immediate action in 2017. President Donald Trump committed in his election night speech to rebuild our infrastructure so that it is “second to none.” Members of Congress on both sides of the aisle agreed that infrastructure should be high on the agenda. […]