ecommerce

10 articles

The Smartphone Is Changing Retailing for Good

Nearly half of mobile users are using smartphones or tablets to make online purchases. Is your retail company ready for the small screen?

Pocket-sized communication devices seem to be taking over our lives — and exercising our thumbs — more than many retailers realize. “The smartphone revolution is under-hyped…more people have access to phones than access to running water,” says Marc Andreessen, entrepreneur, investor and cofounder of Netscape. In terms of time spent, mobile (i.e. smartphone and tablet) […]

Reason, Reality and the Future of Trade

Candidates’ opposition for trade agreements overlooks their wide-ranging benefits

The following is based on a speech given by UPS Chief Executive Officer David Abney at the Metro Atlanta Chamber of Commerce’s Global Impact Awards event on April 20, 2016. Trade isn’t getting much love these days. Maybe you’ve noticed. I read the other day that trade bashing has replaced kissing babies as the most […]

Get Ahead Of Shifting Customer Loyalties

The UPS Industrial Buying Dynamics study provides new insight for reaching today’s customer.

Industrial distributors, take note: Customers have formed new allegiances. The customer loyalty of years past was built on a personal relationship, one that was mutually viewed by distributors and buyers as an ironclad agreement. The comfort of familiarity doesn’t carry the same currency anymore. Instead, customers are motivated by lower prices, how quickly a particular […]

How to Help Entrepreneurs in Developing Countries

By bringing together public- and private-sector support for digital trade, the Global Fund for Ecommerce could help developing country entrepreneurs go global.

E-commerce has emerged as a powerful driver of economic growth, inclusive trade and job-creation worldwide. Yet while research shows e-commerce dramatically increases the odds for small businesses to stay in business, export and grow, most businesses around the world have yet to use the tools of 21st century trade — especially in developing countries. A […]

Industrial Distributors Reach a Fork in the Road

Buyers of industrial products increasingly expect rich e-commerce experiences

Industrial distributors are facing a significant challenge from their B2B customers: Provide a rich online experience that’s similar to a consumer’s online retail experience, or risk losing them to a manufacturer or competing distributor. E-commerce has permeated every facet of the industry, fostering faster response times and tighter margins while increasing expectations for customer service […]