leadership
126 articles

The Ultimate Gift

One UPSer explains how his personal experience with organ and tissue donation turned into a professional passion.
Chris Conrad | UPS

My father was 67 when he passed away suddenly from cardiac arrest in 2009. He was healthy and had no apparent health issues so the news of his passing came as quite a shock to our family. We experienced many dark days grieving and struggling to make sense of it all … that is, until […]

Donate Life

Every 10 minutes, another person joins the waiting list for an organ transplant. Here's how you can help.
Glen A Franklin, M.D. | Kentucky Organ Donor Affiliates

Click here to learn about Sharon Cauthen’s journey as a kidney recipient. Kathy Anderson’s heart was severely damaged by medicine she was prescribed while pregnant with twin girls. The damage wasn’t evident until after her daughters were born. Within a couple of weeks, she was given only a slim chance of survival. Her doctors knew her […]

New Supply Chain Sustainability

Here's how a company's financial and sustainability goals can align.
Kelly Barner | Buyers Meeting Point

The Sustainable Supply Chain Foundation defines sustainable supply chain management as “integrating environmentally and financially viable practices into the complete supply chain lifecycle, from product design and development to material selection (including raw material extraction or agricultural production), manufacturing, packaging, transportation, warehousing, distribution, consumption, return and disposal.” Here’s how we often look at supply chain […]

How Safe Stoves Are Lifting Millions of Women Out of Poverty

A new life can begin with a simple stove.
Lauren Carter | World Food Program USA

For Insaf, a mother of seven displaced by violence in Darfur, a stove not only transformed the way her family eats — but how they put food on the table. For most of her life, Insaf had to walk on foot to search and collect firewood to cook for her family – a daily task […]

How Business Can Lead Sustainable Growth

Now is the time for companies to set the tone on sustainability leadership.

Today the private sector is uniquely positioned to step forward and assume a higher level of sustainability leadership. The changing policy landscape around the world presents an opportunity for companies to create a consumer-driven marketplace that is better for the environment and better for business. Companies and brands that have engaged consumers with innovative sustainability […]

Podcast: What’s Next for Green Energy?

Here’s why diversity is the best path forward for alternative fuels.

Click here to play podcast Today’s infrastructure, with its aging roads, bridges and ports, is arguably the largest hurdle for alternative fuels and the energy sources of tomorrow. Efficiency, technology and scale are also major barriers to the wider adoption of green energy. So what is the path forward? And how do we take an […]

What Will Healthcare Look Like in 2030?

Our healthcare systems aren't sustainable. What is the next evolution of patient treatment?
Andre Goy | Hackensack University Medical Center

With so many novel therapies in development, there has never been a more exciting time to practice medicine, says Dr. Andre Goy, Chairman and Director of the John Theurer Cancer Center at Hackensack University Medical Center. However, rising costs, an aging population and an increase in non-communicable diseases showcase why global healthcare needs to be “fundamentally reinvented,” […]

3 Affordable Ways to Improve Your Customer Service

With the right formula, you can create and maintain cost-effective customer satisfaction.

From predictive analytics to intelligent chatbots, innovation is paving new ground in customer service. But you don’t necessarily need a flashy (or costly) upgrade to make customers happy. Along with a committed staff, a productive retail environment and a strong handle on what your customers want, here are a few low-cost ways you can take your […]

Nonstop Adaptation

Reinvention is a must for any company looking to get ahead in today’s marketplace.
Jay Collins | WEX

When people ask me where I work, the answer can sound complicated … but it’s really not. I work at a fleet, travel and healthcare company. To put it more clearly, I work in payment solutions – in the fleet and travel and healthcare businesses. It’s actually not all that different from those who work […]

Moving up the Ranks? You’ll Need to Be a Mind Reader

Professor Ray Reilly shows what it takes to move from a functional to general-manager mindset.
Ray Reilly | University of Michigan

When companies promote high performers, it’s often because they’ve led teams in a particular function to successful outcomes. Succeeding in the general management ranks, though, requires a different mindset — one that takes a wide view of the company’s place with key stakeholders and a deep dive into how those stakeholders think. I teach high-potential […]

Sustainability: A Brand’s Secret Weapon

Learn how a sustainable approach can unleash other pro-growth strategies.

Business leaders possess a singularly powerful tool to build the world we all want to live in: their corporate brands. We witnessed this recently through a handful of remarkable Super Bowl 50 commercials. Brands such as Airbnb, Budweiser and Coca-Cola aired politically charged commercials celebrating multiculturalism. It’s well-researched that brands capture consumers’ hearts and minds […]

3D Printing Gets Fashionable

How Danit Peleg revolutionized the fashion industry with 3D-printing technology.
Danit Peleg | Fashion Designer

This Q&A is derived from Part 2 of a five-part white paper series called Routes to the Future, in which we explore the innovations, challenges and opportunities in a new era of possibilities. Today’s shopper expects seamlessness and efficiency — and new technologies are helping retailers deliver on these expectations in new ways. From virtual fitting […]

Mission: Not Impossible

Not Impossible Labs combines the power of storytelling and modern-day technology to make a difference in the world.
Mick Ebeling | Not Impossible Labs

This is Part 2 of a five-part white paper series called Routes to the Future, in which we explore the innovations, challenges and opportunities in a new era of possibilities. A decade ago, 3D-printed hearts, smart homes and self-driving cars belonged in the world of science fiction. Today innovators are blurring the line between fantasy and […]

Seeing Logistics in 3D

From hearing aids to jet engines, 3D printing is revolutionizing the world of manufacturing.
Alan Amling | UPS

Of all the ways 3D printing will change the world, the democratization of manufacturing is perhaps the most important. Think of it as the Uberization of manufacturing, where supply can be accessed anywhere in the world to produce goods at the click of button. This is a once-in-a-generation logistics opportunity, as so-called additive manufacturing will […]

TFA’s Benefits Extend Well Beyond Cutting Red Tape

The Trade Facilitation Agreement will bolster governance in developing nations.
Russell Hillberry | Purdue University

Late last month, the World Trade Organization celebrated the entry into force of the Trade Facilitation Agreement (TFA), a global effort to streamline government procedures governing international trade. The primary goal of the agreement is to improve the efficiency and effectiveness of agencies that oversee trade, especially in developing countries, by reducing bureaucratic red tape […]

Why I’m No Hidden Figure

Here’s how to attract and retain women and minorities in careers such as engineering.

Hidden Figures was awesome. The true story and entertaining film shines a spotlight on the African-American women who worked tirelessly behind the scenes to make our nation’s space program a success. I’m so proud of their work and glad they are finally getting the attention they deserve. The movie is also raising awareness of the […]

Investing in Innovative Technology Can Drive Sustainable Growth

The private sector now has a greater responsibility and opportunity to advance social and environmental agendas.
Peter Harris | UPS

The last few years have been transformational for climate diplomacy. In 2015, we witnessed the first legally binding global climate deal with the Paris Agreement, and last year’s COP22 conference saw governments and businesses reaffirm their commitments to sustainable growth. These events, coupled with a groundswell of public pressure, leave no doubt that working toward […]

Disruption at the Edge: IoT Transforming Energy Grids

Utilizing the power of the Internet of Things would enhance sustainable practices.
Thierry Godart | Intel Corporation

Digital disruption is here to stay. Much like the electronic revolution that led to PCs, mobile phones and smart devices, energy grids are on the verge of a major change. Consider the network of power plants, utilities and power lines comprising energy grids, for a moment. What you effectively have is the largest machine in […]

Carbon Neutrality and the Next Phase of Business Sustainability

Can businesses take the lead on transforming our society into a more sustainable environment?
Andrew J. Hoffman | University of Michigan

Solutions to climate change require new types of aggressive thinking. While global treaties to reduce greenhouse gas emissions are important, they are not enough. Eventually society has to go carbon neutral, and then it has to go carbon negative. Consider Kevin Butt, regional environmental sustainability director for Toyota Motor North America, and his charge to […]

How to Provide Education for Millions Where There Are No Teachers

Young people in Nigeria will help build the future for generations to come.
Liman Audu Muhammed | American Univeristy of Nigeria

Nigeria, a country in West Africa, will be the third most populous nation in the world by 2025. A more dubious data point is that many Nigerians will be young, illiterate and jobless. Instability and chaos there have the potential to create the same elsewhere, especially in Europe, which already knows well the cost of upheaval […]

3 Megatrends Shaping American Entrepreneurship

A new report suggests entrepreneurship is on the rebound, but growth has been unequal.
Michael Hendrix | U.S. Chamber of Commerce Foundation

The state of American entrepreneurship is improving, but worries remain over increasingly divided fortunes, according to a new study from the Kauffman Foundation. For the first time since the Great Recession, entrepreneurs can breathe a sigh of relief. Kauffman’s report shows that more people are starting businesses, those businesses have a higher chance of survival and entrepreneurs […]

If I Was Leader of My Country, This Is What I’d Do

Young leaders give their opinion on how they would reshape the future of their country.
Bart Kolodziejczyk | Monash University

More than half the world’s population is under 30 years old. This prompted the World Economic Forum to make an unprecedented, large-scale survey with a goal of determining the mindset of this young generation. The Global Shapers survey was carried out by WEF’s Global Shapers Community, which is a global network of Hubs developed and […]

What the Gambler’s Fallacy Can Teach Us About Risk

Don't ignore Murphy's Law when making business decisions.

Have you ever heard of the gambler’s fallacy? In essence, it’s a cognitive bias in which one assumes that future probabilities are affected by past events. In other words, it’s the belief that something bad won’t happen in the future because you avoided calamity in the past. There’s a valuable business lesson within this misconception. […]

How Good Is Your Sustainable Supply Chain Program?

Why climbing up the supply chain ladder can only benefit your company.
Meghan Ryan | BSR

Tara Norton | BSR

Many blogs in 2017 are going to start with some play on this obvious theme: We are living in uncertain times. For supply chains, you could argue that this is nothing new, as the complexities of global supply chains have always incorporated a high degree of uncertainty. BSR member companies know they need to manage […]

A Secret Killer – and Why Speed Can Kill It

It might not dominate the headlines, but sepsis is a healthcare crisis that requires immediate action.
Dr. Carl Flatley | Sepsis Alliance

It kills more people than breast cancer, prostate cancer and AIDS – combined. Somehow I had never heard of it. Then it took my daughter’s life. Erin was in severe pain at home following outpatient surgery. We knew something was wrong. Erin returned to the hospital, but the doctor, fearing complications, didn’t want her to […]

Why Having Friends at Work Could Benefit Your Career

How building relationships will translate into success.
William Schiemann | Metrus Group

When I took my first corporate job for a big telecom company, I quickly learned some lessons on the importance of developing the right allies. And those lessons continued paying dividends as I moved to smaller organizations in different industries. As a youngster, I had the mistaken belief that if I did good work on […]

What It Will Take for Us to Trust AI

Our willingness to accept the unknown could benefit our future.
Guru Banavar | IBM

The early days of artificial intelligence (AI) have been met with some very public hand wringing. Well-respected technologists and business leaders have voiced their concerns over the (responsible) development of AI. And Hollywood’s appetite for dystopian AI narratives appears to be bottomless. This is not unusual, nor is it unreasonable. Change, technological or otherwise, always excites […]

Does Your Supply Chain Strategy Hold Water?

How conserving water can slow supply chain disruption and garner future rewards.

Companies have come a long way in their ability to manage supply chain risk, but they urgently need to step up their efforts in one key area: water scarcity. The Carbon Disclosure Project’s (CDP) 2016 Annual Report of Corporate Water Disclosure, published in November 2016, provides a wake-up call. A total of 607 of the […]

Q&A: How One Leading Company Supports the Circle of Life

The CEO of the Nespresso Sustainability Innovation Fund points to the future of sustainability.
Guillaume Le Cunff | Nespresso

The circular economy is a shift from the current take-make-waste approach to a more resource-friendly, use-recover-regenerate model. Here, Guillaume Le Cunff, president of Nespresso USA and CEO of the Nespresso Sustainability Innovation Fund, explains why sustainability is important to the company and how UPS helps contribute to the movement. Why did Nespresso choose to be […]

These 3 Books Can Transform Your Business

Looking for new ideas to jumpstart your professional life? Here is a good place to start.
Yura Choung | UPS Longitudes

With so many business books out there, how do you choose which ones to read? There are books on how to work more efficiently, how to be a better leader and how to stay motivated at the office. But what about books that can help you understand the changing business world and how to adapt […]